You must verify your account by adding a credit card before making use of our cloud infrastructure.

If you have any questions about this, please don’t hesitate to send us an email at support@clouda.ca to talk about it.

Why Verify?

This process protects us both. By validating your account, we can ensure that you receive the highest level of end-user support as well as ensuring that the infrastructure is not being inundated with spammers and crypto-currency miners looking for a free place to set up shop.

Your happiness revolves around great support, and the highest quality of service. We don't want anything to come between them.

Our stringent checks require matches from your payment provider on Address and Zip/Postal Code. Please make sure the data you've entered matches. Occasionally the bank will return an "unchecked" match for Address & Postal which is flagged and requires manual validation from our team. This "unchecked" address may be returned if you live on a Rural Route, or similar -- If you believe this to be the case, please reach out immediately and our team will get it resolved for you.

Verification Process

When signing up for an account, we require that you enter your billing contact information as well as register a valid credit card. Card data is managed through Stripe, and no identifiable card data is stored on our servers, a token is returned to us from Stripe so we can charge your card when invoices are due.

While your account is un-verified you still have access to manage your account in the Client Portal, but access to the Dashboard, and APIs are not restored until the verification process is complete.

Visa, MasterCard, and American Express credit cards are accepted. We currently do not have the ability to accept any other methods of payment (wire transfer, PayPal, Bitcoins, etc).